1) Conclusion of travel agreement
2) Payment
3) Services/additional agreements
4) Flight services
5) Changes in services and prices
6) Cancellation by the tour participant, changes in reservations, substitute persons
7) Cancellation and termination by the tour organizer
8) Termination of agreement due to exceptional circumstances
9) Tour organizer's liability
10) Warranty
11) Limitation of liability
12) Obligation to provide assistance
13) Exclusion of claims and statutory limitation thereof
14) Provisions relating to passports, visas and health
15) Invalidity of individual provisions
16) Legal venue
6. Cancellation by the tour participant, changes in reservations, substitute persons
6.1. You are entitled at any time prior to commencement of the tour to cancel same. The date of receipt of such cancellation by Club Mistral is decisive in this connection. Customers are urgently advised to notify Club Mistral of such cancellation in writing.
6.2. If you cancel your travel arrangement or fail to undertake the journey, we may demand compensation for the travel preparations effected and for expenses we have incurred. When such compensation is calculated, customary savings on expenses and other normally available alternative ways of utilizing the travel services must be taken into account. Cancellation fees must also be paid if the traveler fails to arrive at the airport or place of departure at the time laid down in the travel documents.
6.3. Our per-person lump-sum claim to cancellation fees is generally calculated as follows:
| up to the 30th day before departure | 20% |
| from 29th to 22nd day before departure | 25% |
| from 21st to 15th day before departure | 30% |
| from 14th to 8th day before departure | 45% |
| from 7th to 1st day before departure | 60% |
| day of departure | 100% of tour price. |
We shall have a claim to compensation exceeding that agreed in the lump-sum cancellation costs, if we provide evidence substantiating such claim.
If you wish to change your departure time, accommodation, destination and/or departure airport, a processing fee of US$30 per person will be charged up to the 30th day prior to departure for such changes, to the extent that they are possible.
In the case of special-offer flight prices, we would like to draw your attention to corresponding deviations such as the fact that changes in bookings are impermissible or higher cancellation fees may be charged.
6.4. Up to commencement of the tour, the traveler may demand that a third party enter into his/her rights and obligations arising out of the travel agreement. We may object to such substitution, if the person concerned does not meet the specific tour requirements or statutory provisions or administrative orders stand in the way of his/her participation.
If a substitute person takes the place of the participant named in the reservation, we are entitled to charge a fee of US$30 to reimburse us for the costs we incur in connection with participation of the substitute person.
If a third party enters into the agreement, he and the original traveler are jointly and severally liable to us for the tour price and additional costs arising out of such substitution.
6.5.Cancellation insurance cover is not included in the tour price. We urgently recommend conclusion of such cover, when you make your booking. We offer a number of insurances in the Prices section. The relevant premiums, insurance conditions and supplementary information can be obtained on request or together with confirmation of reservation upon conclusion of the agreement.
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